Refund policy
Last updated 2026-09-21.
14 days, no questions asked. If a product is not what you wanted, email support@sracomconnect.com within 14 days of buying it and we refund the full amount.
How to ask
- Email support@sracomconnect.com from the address you bought with, or reply to your delivery email.
- Tell us which product. You do not have to explain why.
- We refund it. You will get a confirmation from us and one from Stripe.
What happens next
- The money returns to the card you paid with.
- It usually appears within five to ten business days. That delay is your bank's, not ours — the refund leaves immediately.
- Your download link stops working, and you should delete your copy.
After 14 days
The no-questions window has closed, but write to us anyway if something is genuinely broken or the product does not do what its page promised. A defect is a defect whenever you find it, and we would rather fix it or refund you than have you feel cheated.
Chargebacks
Please email us before opening a dispute with your bank. A refund from us is faster than a chargeback and costs you nothing. We have never refused a refund request inside the window.
Contact
SRACOM CONNECT LLC, Wyoming, USA — support@sracomconnect.com.